RadiusCore Repeatedly Disappears from the Excel Ribbon

Sometimes RadiusCore will disappear from the Excel ribbon each time you close & open Excel. One possible reason for this is that the RadiusCore install folder was not correctly registered as a Trusted Location. To verify it is correctly registered, and manually register it if required, see the steps below.

  1. In Microsoft Excel, select FileOptionsTrust CenterTrust Center Settings.


  2. Select Trusted Locations, then check the list to see if C:\Users\%USERNAME%\AppData\Local\RadiusCore is in the trusted locations list. If it is not, add the folder using the Add new location option.